Groups
Customer Set Up
- How do I process a web request in Configurator?
- New Supplier and Recertification Requests
- How to complete a Supplier project (Support Team)
- How to setup 820 documents from Buying Groups to Members/Suppliers in Configurator
- Adding Suppliers for Group Services (Fenestra, N1, NICE)
- Adding New Members and Suppliers to Trade/My Marketplace - Admin Application
- Support Punchout Process
- PDF to EDI - Member and Supplier Xrefs
- Member EDI AD PHCP REMITTANCE - Adding a New Supplier
- Adding a new member/buyer to Salesforce
- How do I give a customer access to Zendesk?
- How to complete a Document centre project - to be added
- Groups who need to be added to My Marketplace
Go Lives
- Go-Lives for Members connecting to Suppliers - Supply Cloud
- Go-Lives for Members connecting to Suppliers - Buying Group
- Member EDI Member and Supplier Xrefs
Cancellations
- Support Process for a Customer Leaving a Group/Branch Closure
- Cancel Supply Cloud Connection Request
- Deleting a Customer from Configurator
Connections
- How do I set up an SFTP Connection for a customer?
- Creating a Cerberus Account - RuralCo Suppliers
- How do I Troubleshoot SFTP Connection Errors
Restores, Hot Fixes, and Releases
- How do I restore a hosted database?
- How do I restore a hosted database? (Native SQL Backups)
- Solution Centre Release/Hotfix Procedures
- Critical Development Issue Debrief Form
- Release Process and Responsibilities
- HTML Code for Group Portal Release Notifications
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